NHS Shetland Inpatient Patient Experience Survey 2014
The results of the 2014 Inpatient Patient Experience Survey for NHS Shetland have been received.
134 patients out of the 291 that were asked have provided feedback about their experiences of admission, the hospital ward and environment, care and treatment, operations and procedures, staff, leaving hospital, care after leaving hospital and medicines.
We are now considering what actions we can take to make sure we learn from the feedback we have received. If you were not asked to take part in the inpatient survey but would like to provide some feedback about your healthcare experience either in hospital or out in the community, please see our Patient Feedback, Comments, Concerns and Complaints section.
Know Who To Turn To
If you are not sure who you need to speak to for the right medical assistance when you're ill, injured or have a long term medical condition, please refer to our 'Know Who To Turn To' section for advice.
A Self Help Health Guide for Shetland residents is also available.
All routine health matters, including repeat prescriptions must be dealt with by your own GP practice.
For medical emergencies please call 999.
To contact NHS24 call 111.
Living a healthy lifestyle not only helps to keep you fit, but it also reduces your risk of heart attacks, stroke, diabetes and other conditions. A healthy lifestyle can help keep your immune system better tuned, reducing the risk of infections and diseases.
Please visit our Health Improvement Department pages for a wealth of resources on how you can improve your health and the support that is open to you, for example through the smoking cessation service.
Your rights as a patient
As a heath Board we are responsible for looking after your health and will do whatever we can to make sure you are given the best treatment possible. Sometimes you may feel you need more information to be able to make an informed decision. There are a number of resources on this site which may be helpful to you in this regard:
You can also visit the Health Rights Information Scotland website for a range of up to date materials regarding, for example, providing your consent, your right to confidentiality and what you can expect from the NHS. The materials at this site are available in alternative languages and formats.
Please help us to become better at how we care for you and how we plan our services. We want you to contribute and participate so NHS Shetland works better for everyone. To understand how you can be involved, please see our Getting Involved section. This provides information about our Patient Focus Public Involvement work and our Public Partnership Forum. It also provides information about volunteering for us, and how to leave feedback through our comments and suggestions and complaints mechanisms.