Patient Escorts

As of 1 September 2017, if you require an escort for travelling off island for clinical appointments, the following applies:

  • If you are in receipt of Higher Level Disability Living Allowance (mobility or care component) or Enhanced Personal Independence Payment you will automatically be entitled to an escort upon production of a current award letter when booking your travel. This means you no longer have to obtain authorisation from a GP or clinician. Patient Travel staff will need to see your award letter on each occasion when travel is being booked.
  • If the above does not apply to you, but you feel that an escort is required, you will need to complete a form to request an escort and submit this to your GP practice for consideration. You can do this at your practice on a paper form or you can complete the form electronically through our website at the address below.

Please note that patients will no longer be able to phone their GP practice to request an escort.

NHS Shetland's updated Patient Escort criteria and the process to be followed for obtaining an escort can be found on our website at:

Paper copies of our patient information leaflets can also be obtained from GP surgeries or from the Patient Travel Department.

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