Advanced Nurse Practitioner (ANP) Service
As from Monday 30 March 2015, a new Advanced Nurse Practitioner (ANP) service started at the Lerwick Health Centre.
The Advanced Nurse Practitioner service is a frontline service to meet the needs of individuals who have an acute illness and require to be seen that day. All patients who present at the Lerwick Health Centre needing to be seen, will be seen by an Advanced Nurse Practitioner and if the ANP cannot deal with the presenting problem they will seek GP advice and/or transfer the patient to the care of the GP.
Please see the Patient Leaflet which explains more about the ANP service and how it will operate. These leaflets have been made available across the organisation and also in key places such as our Accident & Emergency Dept and the local Community Pharmacies in Lerwick.
Know Who To Turn To
If you are not sure who you need to speak to for the right medical assistance when you're ill, injured or have a long term medical condition, please refer to our 'Know Who To Turn To' section for advice.
A Self Help Health Guide for Shetland residents is also available.
All routine health matters, including repeat prescriptions must be dealt with by your own GP practice.
For medical emergencies please call 999.
To contact NHS24 call 111.
Other health advice is available from NHS Inform
Living a healthy lifestyle not only helps to keep you fit, but it also reduces your risk of heart attacks, stroke, diabetes and other conditions. A healthy lifestyle can help keep your immune system better tuned, reducing the risk of infections and diseases.
Please visit Health Improvement's 'Health Shetland' website for a wealth of resources on how you can improve your health and the support that is open to you, e.g. through the smoking cessation service.
Your rights as a patient
As a heath Board we are responsible for looking after your health and will do whatever we can to make sure you are given the best treatment possible. Sometimes you may feel you need more information to be able to make an informed decision. There are a number of resources on this site which may be helpful to you in this regard:
- Accessing your health records
- Making a Freedom of Information request
- Leaving feedback or making a complaint
You can also visit the NHS Inform website for a range of up to date materials regarding, for example, providing your consent, your right to confidentiality and what you can expect from the NHS. The materials at this site are available in alternative languages and formats.
Please help us to become better at how we care for you and how we plan our services. We want you to contribute and participate so NHS Shetland works better for everyone.
To understand how you can be involved, please see our Getting Involved section. This provides information about our Patient Focus Public Involvement work and our Public Partnership Forum. It also provides information about volunteering for us, and how to leave feedback through our comments and suggestions and complaints mechanisms.